G Systems

Refund and Cancellation Policy

1.Introduction

This Refund and Cancellation Policy governs all services provided by G Systems, including but not limited to IT Consulting, CTO as a Service, Software Development, Cloud Consulting, AI Solutions, Digital Marketing, Application Development, Training, Managed Services, and related professional services.

By engaging G Systems and making any payment, the Client acknowledges and agrees to the terms outlined below.

2.Cancellation by Client

2.1 Before Project Commencement.

If the Client cancels the engagement before project initiation and before any work has commenced:

  1. Any advance payment received may be refunded after deducting administrative, banking, and proposal preparation charges.
  2. A minimum deduction of 10% of the total advance amount shall apply.

2.2 After Project Commencement

Once project activities have started, including but not limited to:

  1. Requirement gathering
  2. Discovery workshops
  3. Architecture discussions
  4. Project planning
  5. Design activities
  6. Development work
  7. Technical consulting sessions

No refund shall be applicable for work already performed.

The Client shall be liable to pay for:

  1. Completed milestones
  2. Time and effort already consumed
  3. Third-party expenses incurred on behalf of the Client

3.Non-Refundable Services

The following payments are strictly non-refundable:

  1. Consultation fees
  2. CTO as a Service retainers
  3. Technical audits and assessments
  4. Architecture reviews
  5. Cloud assessments
  6. AI strategy workshops
  7. Discovery and requirement analysis sessions
  8. Proposal customization efforts
  9. Training and workshop fees
  10. Digital marketing setup fees
  11. SEO setup activities
  12. Domain registration charges
  13. Hosting charges
  14. SSL certificate charges
  15. Third-party software licenses
  16. API subscription fees
  17. Cloud platform expenses

4.Subscription and Retainer Services

For monthly retainers, including CTO as a Service, Digital Marketing, SEO, Managed Services, and Advisory Services:

  1. Either party may terminate the engagement by providing thirty (30) days written notice.
  2. Payments already made for the current billing cycle shall not be refunded.
  3. Services will continue until the end of the paid period.

5.Software Development Projects

For fixed-price or milestone-based projects:

  1. Payments made against completed milestones are non-refundable.
  2. If the Client chooses to terminate the project midway, G Systems shall invoice for all work completed up to the termination date.
  3. Source code, deliverables, and documentation corresponding to paid milestones shall be handed over to the Client.

6.Delay or Suspension by Client

If the Client delays project activities, approvals, feedback, access, or required inputs for more than thirty (30) consecutive days:

  1. G Systems reserves the right to place the project on hold.
  2. Resource availability may need to be rescheduled.
  3. Additional charges may apply for reactivation and resource reassignment.

Refunds shall not be applicable in such cases.

7.Third-Party Costs

Payments made toward third-party services are non-refundable, including:

  1. Cloud hosting providers
  2. Domain registrars
  3. Payment gateway providers
  4. SMS gateway providers
  5. WhatsApp Business providers
  6. Email service providers
  7. Advertising platforms
  8. Software subscriptions
  9. Security certificates
  10. Government fees

Such charges are governed by the respective vendor policies.

8.Cancellation by G Systems

G Systems reserves the right to terminate services if:

  1. The Client violates contractual obligations.
  2. Payments remain overdue beyond agreed terms.
  3. The Client engages in unlawful activities.
  4. Required cooperation or access is not provided.

In such cases, work completed up to the termination date shall be billed and payable.

9.Refund Processing

Where a refund is approved:

  1. Refund requests must be submitted in writing.
  2. Approved refunds shall be processed within 15–30 business days.
  3. Refunds shall be issued through the original payment method wherever feasible.

10.Contact Information

For refund or cancellation requests, please contact:

G Systems

Website: www.onlinegsystems.com

Email: info@onlinegsystems.com

Phone: +91 87962 57211


Room 104, 1st Floor, Block 2

Sharda Launchpad Federation

Plot No. 32–34, Knowledge Park III

Plot No. 32–34, Knowledge Park III

11.Policy Updates

G Systems reserves the right to amend this Refund and Cancellation Policy at any time. Updated versions shall be published on the company website and shall become effective immediately upon publication.


"All advance payments, setup fees, consulting fees, discovery workshops, architecture reviews, and milestone payments are non-refundable once the corresponding work has commenced."

G Systems